Ideas that drive transformation

Explore trends, strategies and insights that are shaping the future of enterprise technology. In our blog we share knowledge, case studies and best practices to help you make smarter, safer decisions aligned with your business goals.

 

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24x7x365 support: when a corporate operation really needs it

24x7x365 support: when a corporate operation really needs it

A company needs 24x7x365 support when a failure outside of working hours can stop revenue, production, attention, regulated operations, or services with a RTO of a few hours. The decision should not be based on the size of the company, but on how much it costs...

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The agent decides, who answers?

The agent decides, who answers?

One company is approving a pilot of an AI agent that used to only answer questions. Now it sends emails to customers, adjusts inventory, or approves minor payments without anyone checking it line by line. The question that was asked in the room was the same as always:...

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Data lake architecture: components, layers, and design decisions

Data lake architecture: components, layers, and design decisions

A data lake architecture organizes how a company ingests, stores, transforms, governs, and consumes structured, semi-structured, and unstructured data. Its design should not start with choosing a cloud: it should start with the use cases, sources, and levels of abstraction...

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