A lakehouse architecture unifies analytics and AI by sharing a governed data layer, transactional table formats, and specialized compute engines for BI, streaming, and machine learning. Its value lies not in “putting everything in a lake,” but in reducing...
Ideas that drive transformation
Explore trends, strategies and insights that are shaping the future of enterprise technology. In our blog we share knowledge, case studies and best practices to help you make smarter, safer decisions aligned with your business goals.
Last Entries
The hidden costs of artificial intelligence that can affect the ROI
The real cost of artificial intelligence does not end with licenses, models, or tokens. Data, integration, RAG infrastructure, security, monitoring, follow-up work, and adoption can substantially modify the TCO. To protect the ROI, a company must...
What is system hardening and why is it the first line of defense for your infrastructure?
Hardening is the process of removing unnecessary functions, correcting unsafe configurations, and applying controls to reduce the attack surface. It should cover servers, endpoints, the cloud, networks, identities, and applications. It does not replace patching, EDR, or...
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Differences between Data Governance and Information Management
In the business world, the terms data governance and information management are often used to describe processes related to the management of data and information. Although they are often confused, these concepts encompass...
Optimizing Data Management: Key Strategies and Tools
In a constantly changing and evolving world, data management is essential to keep up with the latest advancements in technology, marketing, and business. The key to maximizing the performance of data lies in optimizing the way it is collected, stored, and accessed...
What is an enterprise Service Desk and why traditional help desk is no longer enough?
An enterprise Service Desk not only handles tickets: it manages incidents, requests, user experience, automation, SLAs, and operational continuity. Compared to a traditional help desk, Grupo Scanda integrates omnichannel support, AI, data, and processes to...
Guide for the CIO: How to modernize the operation without friction
Modernizing without friction requires changing the usual order of the project. First, the actual friction must be mapped, then processes and technical context must be organized, and only then can automation and scaling be implemented. Effective modernization does not begin by buying more tools; it begins...
8 Fundamental Principles for Efficient Data Management
In the current digital era, data is one of the most valuable assets for any organization. Efficient management of this data is essential to ensure that it is used effectively to drive decision-making, improve efficiency...
Cloud vs. On-premise: Where should your support live?
The right decision is not choosing between cloud or on-premise as if they were rival sides. The real question is which model best reduces friction, risk, and total operational cost. In most cases, the answer lies in a hybrid architecture,...
5 signs that your company has outgrown its current IT support
There is a point at which the problem stops being “many tickets” and becomes a “overloaded model”. Every company grows. What doesn’t always grow at the same pace is its support. That’s where the mismatch appears: more users, more applications, more sites, more assets and more dependency...
Consequences of Low-Quality Data in Corporate Operations
Data is the fuel of modern operations. But what happens when that fuel is contaminated? Low-quality data not only slows down processes but can lead to erroneous decisions, financial losses, and deterioration of the reputation of the organization...
How to reduce the average ticket cost in 3 months?
Lowering the cost per ticket doesn’t start with cutting staff; it starts by eliminating waste. Reducing the average ticket cost in 90 days is indeed possible, but only if the right levers are used. MetricNet has been insisting for years on two factors that explain a lot of the cost...
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