Do you want a more agile, profitable and connected retail?

We transform your stores, eCommerce and supply chain into a efficient and scalable omnichannel digital ecosystem.

CROSS-SELLING

REDUCTION OF STOCK-OUTS

NPS POINTS

HIGHER EBITDA MARGIN

Manufacturers and Technologies

At Scanda Group we work with leading global manufacturers to deliver real results on the sales floor, logistics and digital channels:

True omnichannel for contact centers (voice, chat, WhatsApp, email).

Analytics in real time, automation of processes and supply chain.

Hybrid and multi-cloud infrastructure for withstand peaks in demand frictionless.

Continuity in stores and back office with compute as a service and endpoint monitoring.

Continuity in stores and back office with compute as a service and endpoint monitoring.

Digital experience of the employee and proactive visibility for distributed equipment.

With these partnerships we ensure that each project combines global innovation with Scanda Group's practical experience in Retail.

CHALLENGES

AND HOW WE SOLVE THEM

In today's retail environment, competition is not only by price or location, but also by speed, accuracy and customer experience.

Reducing operational frictions that slow down your growth

➤ ChallengesInfrastructure outages, repetitive tasks that saturate operations and IT.

Services: Hybrid infrastructure (Microsoft, AWS, Huawei), flow automation (returns, support, provisioning), proactive monitoring (Nexthink, Parallels).
Benefits: -35% critical tickets, +28% response speed, +25% operational availability.

What costs more: investing in resilient infrastructure or continuing to lose sales every time your system goes down?

AGENDA A STRATEGY SESSION

Bridging the gap between your channels and your customer

➤ Challenges: Fragmented experience, customers not receiving consistent response across channels.

Services: Genesys Cloud CX to unify voice, chat, POS and eCommerce; chatbots and virtual agents that resolve on first contact; Change Management and eLearning programs.
Benefits: +22% cross-selling, +18 pts in NPS, 90% customer retention.

Do your customers feel like they are talking to the same brand on every channel or does each interaction feel like a different company?

TALK TO A RETAIL EXPERT

We give you the visibility and control to decide before others do

➤ Challenges: Siloed data, late reporting, reactive decisions.

- Services: ERP, POS, CRM and eCommerce data integration with Snowflake/Azure/Google Cloud; actionable dashboards with Power BI; predictive analytics for demand and inventory.
- Benefits: -40% stock outs, +15% gross margin, 5x faster decisions.

Are your decisions made with reliable data or with late-arriving intuitions?

AGENDA A STRATEGY SESSION

WHAT WE DO AND HOW WE DO IT

Consultative and scalable methodology:

What we do

Case studies demonstrating plant and supply chain impact.

Resilient and automated infrastructure

Guaranteed availability in stores, CEDIS and eCommerce through hybrid environments and support automation.

Case: A self-service chain with 400 stores reduced its 35% critical tickets and accelerated 28% response times.

Unified omnichannel experience

Genesys Cloud CX and intelligent chatbots to integrate POS, WhatsApp and contact center and deliver consistent care.

Case: Fashion brand integrated POS, WhatsApp and contact center, achieving +22% cross-selling and +18 pts in NPS.

Advanced and predictive analytics

Dashboards in Power BI and Snowflake to anticipate demand, detect disruptions and improve business decisions.

Case: FMCG company reduced 40% and improved 15% gross margin.

How do we do it?

Consultative and scalable methodology: Diagnostics → ERP/IoT integration → Automation → Analytics → Scaling.

Diagnosis

We identify bottlenecks, risks and quick wins with a focus on business impact.
ERP/IoT integration

We connect ERP, sensors and supply chain for real-time traceability.
Automation

We orchestrate workflows and RPA to eliminate manual tasks in the plant and back-office.
Analytics

Dashboards and predictive models for decisions with real-time data.
Scaling

Standards, safety and governance to grow without losing control or quality.

Stages: Diagnostics, ERP/IoT Integration, Automation, Analytics, Scaling.

SUCCESS CASES

At Scanda Group we have accompanied retailers and consumer companies on their path to digital transformation. The results speak for themselves: projects that integrate physical and digital channels, connected supply chains and decisions based on real-time data. Each case reflects how innovation applied with strategy results in more sales, more satisfied customers and more efficient operations.

1. Omnichannel retail with full traceability

A national retail brand faced fragmentation of its customer experience: consumers did not have the same attention in physical stores, eCommerce and messaging channels such as WhatsApp. With Genesys Cloud CXScanda designed and implemented a unified omnichannel experience that allowed to integrate point of sale, contact center and digital channels in a single ecosystem.

Results: +22% cross-selling, +18 Net Promoter Score (NPS) points and 100% traceability in customer-brand interaction, regardless of channel.

Strategic impact: The brand went from reacting in isolation to offering a consistent and personalized service, increasing customer loyalty.

TRANSFORM YOUR RETAIL

2. Predictive BI in mass consumption

A mass distribution beverage company was suffering from constant stock-outs and reduced margins due to the lack of integration between its ERP, POS and legacy applications. With Scanda's support, all the information was consolidated in one Data Warehouse in Azure + Snowflakeenabling predictive dashboards in Power BI to anticipate demand and optimize inventories.

Results: -40% of stock-outs and +15% in gross margin thanks to better demand planning and point-of-sale availability.

Strategic impact: The business stopped operating with delayed reports and started making decisions in real time, with the ability to react before the competition.

RESULTS THAT ADD UP

With Scanda Group, retail challenges become measurable opportunities. We move from fragmented operations, siloed data and dissatisfied customers to an omnichannel ecosystem with full traceability, real-time decisions and experiences that increase loyalty and business profitability.

Before:

Stores that operate as islands

Siloed data and reports unreliable

Frustrated customers by fragmented experiences

Support equipment exceeded

Then with Scanda:

+90% omnichannel traceability

+22% cross-selling

40% stock outs

+18 pts in NPS

Why us?

At Scanda Group we accelerate the modernization of applications with cloud-native architectures, microservices and agile methodologies. We do not offer isolated developments, but scalable and secure software ecosystems that have a real impact on the operation and the business.