Customer & Employee Experience

Digital experiences that drive engagement, productivity and growth.

Manufacturers and technologies

We work with leading digital experience manufacturers, combining world-class innovation with our expertise to deliver solutions that elevate customer satisfaction and employee engagement.

Is your digital experience broken?

Move from fragmented experiences to connected, efficient and people-centric ecosystems.

With the wrong approach:

Systems that do not communicate

Unintuitive processes

Platforms without real adoption

Slow and costly support

Frustrated and overburdened employees

With Customer & Employee Experience strategy:

Design intuitive digital experiences and fluid

You increase productivity without overloading your equipment

Personalized attention to the customer without increasing costs

Automatizas support, training and follow-up

You reach actual adoption of your platforms

Transforming experience into a strategic advantage

SATISFACTION AND COMMITMENT

Increase internal and external NPS with seamless experiences.

HIGHER PRODUCTIVITY

Reduce IT tickets and free your team for strategic tasks.

ACCELERATED DIGITAL ADOPTION

Faster onboarding and less resistance to change.

MORE LOYAL AND PROFITABLE CUSTOMERS

Improve CX with personalized omnichannel interactions.

SUPPORT SAVINGS

As well as in training and operations.

EVALUATE YOUR EXPERIENCE

It is no longer just about implementing technology. It is about creating experiences that generate value and sustainable engagement.

WHAT WE DO

(in the order that really matters)

1. We boost productivity with employee-centered digital environments.

➤ We prioritize the employee experience.

Frictionless digital experience, from day one
We create modern workspaces that optimize access, visibility and support, allowing each collaborator to work agilely, from any place and device, without interruptions.
Digital Employee Experience
We create user-centric environments with technologies such as NexthinkThe software is designed to monitor, diagnose and optimize the performance of devices, applications and services in real time.
Comprehensive implementation of SAP SuccessFactors as an employee experience platform, automated digital OnBoarding, performance management with objectives aligned to business strategy.
Humansite - HR Solutions
Specialized Mexican payroll add-on with automated tax calculations, integrated biometric attendance control, talent management with 360° assessments, labor compliance reporting, and native approval workflows with SAP Business One for growing companies.

28%

Companies that prioritize employee experience reduce IT tickets by 28%.

Microsoft Future of Work Report, 2023

Success story: An educational company with 1,500 users implemented Nexthink for proactive monitoring.
Results: -40% in incidents, onboarding 60% fasterincreased employee satisfaction.

Evaluate your current digital experience

2. Accompanying change to achieve real adoption

➤ Transform culture, not just technology.

We integrate change management with communication, training and reinforcement strategies to ensure that each digital transformation is adopted effectively and sustainably over time.

Change Management
We avoid the rejection of new platforms with adoption programs designed from the organizational reality, aligned to each profile, with metrics, communication and continuous reinforcement.
eLearning
We develop interactive and modular content to accelerate training in processes, tools or culture, using agile instructional design, gamification and microlearning to effectively scale knowledge.

Success story: A retail company launched an omnichannel platform in 5 countries.
Results: Adoption of 85% in 3 months, error reduction in 50%, less cultural resistance and shorter learning curve.

Request a demo of our approach to change and training

70%

Of digital transformations fail due to lack of cultural adoption.

McKinsey, 2023

3. We enable memorable experiences for your customers.

➤ Omnichannel, automation and true personalization.

We design consistent, proactive and customer-centric interactions to generate greater satisfaction, loyalty and profitability at every touch point.

Customer Experience (CX)
We design consistent, personalized and proactive experiences with Genesys Cloud CX. We implement omnichannel orchestration, intelligent segmentation and automation of key interactions for happier, more profitable customers.

30%

Companies that invest in CX platforms achieve +30% in loyalty and +25% in revenue per customer.

Forrester, 2023

Success story: A digital insurer migrated to Genesys to centralize WhatsApp, email and voice support.
Results: +23% in customer satisfaction, 2x in speed of service, +18% in cross-selling.

Discover how to improve your CX with world-class technologies

HOW DO WE DO IT?

➤ Consultative and technological approach to change the frictionless experience.

We combine strategic consulting with technological solutions to redesign the customer and employee experience. We identify friction points, prioritize quick wins and enable smooth processes that generate value from the first contact.

Diagnosis and map of current experience
We analyze processes, platforms and real pain points to identify priorities for improvement.
Custom solution design
We propose an integrated experience strategy (partner and customer), with clear objectives, technologies and governance.
Agile and scalable deployment
We implement the solution in controlled phases, measuring the impact from the first iteration.
Measurement, evolution and ongoing support
We activate experience dashboards, monitoring (Nexthink, Genesys, Quest), usage analytics and continuous improvement.

We do this so that every interaction-internal or external-generates value, not friction.

EVALUATE YOUR BUSINESS

RESULTS

that speak for themselves

Organizations that prioritize digital experience achieve +25% in employee productivity and up to +80% in customer profitability across the lifecycle. McKinsey, Gartner

fewer incidences reported

faster onboarding

digital adoption in less than 3 months

customer loyalty

Why us?

At Scanda Group we boost the experience of customers and partners with solutions that integrate digital channels, automation and data intelligence. We do not offer isolated tools, but connected experience ecosystems that increase satisfaction, loyalty and productivity.