AI & Intelligent Automation
Automate, scale and transform the digital experience.
Move from isolated bots and manual tasks to an intelligent, agile and user-centric operation.
Manufacturers and technologies
We work hand in hand with leading AI and automation manufacturers, combining their innovation with our expertise to deliver intelligent solutions that maximize efficiency, productivity and scalability.
Is your operation slowed down by manual tasks and inefficient bots?
Move from isolated automation to orchestrated intelligence with real business impact.
With the wrong automation:
Bots that do not learn and do not solve
Manual processes that saturate to the Service Desk
Response time slow and untraceable
AI initiatives dispersed and ungoverned
AI that does not understand your customers well
With intelligent automation:
You automate complete processesnot just single tasks
You reduce time of attention and resolution up to 50%
You democratize AI with platforms low-code/no-code
Modernizas your Service Desk with cognitive agents and automated workflows
You can ensure . traceability, compliance and scalability in each flow
We transform your operation into a strategic advantage
FASTER PROCESSES
Executes complete flows without manual intervention.
LESS OPERATING LOAD
Frees IT and core areas from repetitive tasks.
24/7 OMNICHANNEL SERVICE
Immediate support for internal and external users.
COMPLIANCE AND TRACEABILITY
Every flow with full audit, control and visibility.
MEASURABLE IMPROVEMENTS
From the first implementation cycle.
It is no longer just about automate tasks. It is about create a smart operation that accelerates processesimproves the user experience and generates continuous value.
WHAT WE DO
(in the order that really matters)
1. We design your AI adoption pathway
- AI Adoption Consulting
We identify the use cases with the highest business value, prioritize quick wins and design a realistic adoption plan focused on impact, governance and ethics.
84%
Of companies with a mature AI strategy report direct impact on revenue and efficiency.
AFuente: Microsoft AI Strategy Report, 2024
2. We automate complex, repetitive and high volume processes.
➤ Bots, workflows and frictionless smart decisions.
- Automation
We automate repetitive tasks and operational decisions with Power Automate, UiPath and Azure Logic Apps, integrating legacy and SaaS systems to achieve secure, auditable and sustainable flows. - Virtual Agents & Chatbots
We design virtual assistants trained with real data, connected to your systems and focused on solving, not just responding. We use frameworks such as Azure Bot Framework, Virtual Agents, Google Dialogflow and AWS Lex to guarantee availability, scalability and context.
Success story: An insurer automated its claims validation process with orchestrated flows and chatbots connected to CRM and ERP.
Results: -32% in resolution time and +25% in customer satisfaction.
40%
Companies that implement virtual agents and automation in support processes reduce operating costs by 40%.
Forrester - Intelligent Automation Landscape, 2024
3. We modernize your Service Desk with AI
- AI-Powered Service Desk
We transform your help desk into an intelligent platform with intent analysis, automatic classification and cognitive agents connected to automated workflows.
We use Power Virtual Agents, Copilot Studio and Service Management integrated with Microsoft 365 and Azure.
58%
Of the cases handled with AI-based Service Desk are resolved without human intervention.
Microsoft Digital Workplace Trends, 2024
Success story: A manufacturing group with more than 2,000 users migrated to an intelligent Service Desk.
Results: -60% at service timesimmediate resolution in 45% of the cases, 35% reduction in tickets scaled.
HOW DO WE DO IT?
- Maturity and process diagnosis
We identify bottlenecks, repetitive tasks and real automation needs. - Design of the adoption and impact plan
We defined a strategy based on quick wins, progressive scale and AI governance. - Deployment with Microsoft Power Platform
We automate, train models, and deploy flows with low impact on your operation. - Measurement, evolution and expansion
We monitor performance, document ROI and expand capabilities based on value delivered.
RESULTS
that speak for themselves
Our AI & Intelligent Automations projects generate measurable improvements from the first implementation cycle. From accelerating response times and reducing operational burden, to improving customer satisfaction and optimizing the use of resources, each automation translates into tangible benefits for your business.
%
Reduction of operating costs
%
Accelerated response times
%
Improved customer satisfaction
%
Increased team productivity
Why us?
At Scanda Group we accelerate the adoption of artificial intelligence and intelligent automation to transform critical processes. We do not implement isolated bots, but comprehensive automation strategies that generate efficiency, productivity and scalability throughout the organization.
Proven experience:
Success stories in financial process automation, omnichannel customer service and operational management with RPA and applied AI.
World-class certifications:
UiPath Certified Professional, Automation Anywhere Certified, Microsoft AI Engineer, AWS Machine Learning Specialty, ISO 27001.
Leading allies:
Microsoft, UiPath, Automation Anywhere, AWS, Google Cloud, IBM Watson, SAP, Blue Prism.
Integral vision:
We combine RPA, machine learning and advanced analytics to eliminate manual tasks, anticipate risks and enable intelligent decisions.
Ready to boost your business?
We have the solution for youContact by telephone
(55) 1251-2700
Location CDMX
Miguel Laurent #804, Col. Letrán Valle, Alc. Benito Juárez
Español 
English