IT Operations & Support
Optimizes, responds and evolves without interruption.
Manufacturers and Technologies
We work with leading ITSM, monitoring and remote support platforms that allow transforming the IT operation into a proactive and scalable model.
What is holding you back?
With the wrong approach:
With the right approach:
We transform your support into a strategic advantage
SWIFT RESOLUTION
EFFICIENT REMOTE SUPPORT
BUSINESS CONTINUITY
VISIBILITY AND CONTROL
OPTIMIZED COSTS
It's no longer just about solving tickets. It's about anticipating problems, ensuring continuity, and transforming IT into an efficiency and productivity driver.
WHAT WE DO
(in the order that really matters)
1. We boost the support and digital experience of your users.
- Agile and Multichannel Service Desk
We address incidents and requirements with a proactive approach, integrating digital channels, response automation, self-service and intelligent escalation. This enables faster resolution with less friction and greater operational visibility. - Intelligent Field Service Management
We coordinate field support when it is really required, prioritizing remote resolution and automating diagnostics. We optimize travel and manage technical logistics from a centralized platform.
30%
Reduced operating costs and +30% in user satisfaction.
+45% in operating efficiency and -35% in cost per incident.
Success story: A department store chain in Mexico reduced wait times during high-demand events (such as night sales) by 40% by automating its service desk.
Asset Management and Optimization
Maximize the performance of your technology estate with centralized management and intelligent monitoring. Anticipate problems, ensure compliance and guarantee that every device and application is operating at maximum capacity.
- Unified Endpoint Management
We centralize the management of all your devices: apply patches, deploy software, monitor status and ensure compliance, all from a single console.
- Application Performance Monitoring
We detect failures before they affect the end user. We monitor the digital experience, identify bottlenecks, errors, outages and service degradation in real time to ensure availability and adequate response times.
Success story: Financial company with 3,500 devices reduced 60% failure tickets and improved 50% ATM availability in rural areas.
25%
Increased user productivity with proactive support.
Microsoft, 2022
3. ATM Continuity and Applications
Protect the availability of your critical services with remote monitoring, specialized support and immediate response. We guarantee that your ATMs and key applications always work, reducing risks and losses due to interruptions.
- ATM Continuity Services
We ensure the operational continuity of your ATMs with remote monitoring, diagnostics and first aid, incident management and on-site support when necessary. We reduce failures, optimize travel and improve availability.
+99.9%
Availability in critical services with intelligent monitoring.
Gartner, 2023
Success story:
Regional bank improved operational continuity in critical ATMs, reducing failures and optimizing field support.
HOW DO WE DO IT?
➤ Technical methodology
To transform IT support into a scalable, automated and measurable model.
We don't start with the tools. We start with your operational and business challenges. Our methodology combines ITSM best practices, automation and focus on continuity:
Technical-operational diagnosis
We analyze your current operation: response times, support costs, touch points and asset status to identify bottlenecks and quick wins.
2. Design of a scalable operating model
We define roles, processes and multichannel support flows, integrating Service Desk, ticket automation, asset management and proactive monitoring.
3. Implementation and seamless transition
We orchestrate gradual Service Desk deployments, remote support and asset monitoring, ensuring operational continuity from day one.
4. 360° support with continuous improvement
We monitor availability KPIs, resolve incidents with AI and intelligent bots, and generate real-time optimization insights to evolve with your business.
We do this so that the IT operation ceases to be reactive and becomes a driver of efficiency, continuity and user satisfaction.
RESULTS
that speak for themselves
Organizations that transform their IT operation with modern models achieve reduce critical incidents to 40% and increase the user productivity at 25%. (Gartner ITSM Benchmarking, Microsoft Future of Work).
%
REDUCTION OF CRITICAL INCIDENTS
%
reduction in device and ATM failure tickets
%
faster resolution times
%
end-user productivity
Why us?
At Scanda Group we empower your IT operations with a comprehensive model that combines specialized support, asset management and operational continuity. We do not offer fragmented services, but an IT Operations & Support ecosystem that guarantees efficiency, availability and end-user satisfaction.
Proven experience:
Success stories in critical infrastructure management, multichannel support and 24/7 continuous operation.
World-class certifications:
ITIL, PMP, ISO 27001, AWS Certified, Microsoft Certified, VMware Certified Professional, SAP Gold Partner.
Leading allies:
Microsoft, AWS, Huawei Cloud, Dell Technologies, Dynatrace, Citrix, Ivanti, Quest.
Integral vision:
We combine monitoring, support, automation and continuity to keep your operations always available and aligned to the business.
Ready to boost your business?
We have the solution for youContact by telephone
(55) 1251-2700
Location CDMX
Miguel Laurent #804, Col. Letrán Valle, Alc. Benito Juárez
Español 
English