To abandon reactive operations, IT and SecOps must connect telemetry, ITSM, CMDB, SIEM, endpoint tools, and automated runbooks. The priority is not to automate everything, but to intervene on frequent, measurable, and reversible processes. The result should be a lower MTTR, less exposure, fewer manual hours, and greater business continuity.<\/p>\n\n\n\n
1. AIOps<\/strong>. Application of analytics, machine learning, and AI to technological operational data to correlate events, detect anomalies, identify likely causes, prioritize impacts, and recommend or execute actions. AIOps does not replace observability or processes; it relies on reliable telemetry and operational context.<\/p>\n\n\n\n 2. SOAR<\/strong>. Orchestration, automation, and security response capabilities that integrate tools, data, and workflows to enrich alerts, manage cases, and execute predefined actions. NIST recognizes SOAR as a capability to coordinate response operations through automated workflows.<\/p>\n\n\n\n 3. Closed-circuit automation<\/strong>. A model in which an event triggers a flow that validates conditions, runs remediation, verifies the result, documents the evidence, and closes or escalates the case without manual intervention. It should only be used when the action is safe, observable, authorized, and reversible.<\/p>\n\n\n\n Organizations do not remain reactive due to a lack of tools. They remain reactive because the tools operate in isolation.<\/p>\n\n\n\n The usual pattern is:<\/p>\n\n\n\n Each transfer introduces waiting, errors, and a loss of context.<\/p>\n\n\n\n The risk is increasing faster than human capacity to process it. Verizon\u2019s DBIR 2026 analyzed more than 31,000 incidents and more than 22,000 confirmed vulnerabilities in 145 countries. It also identified the exploitation of vulnerabilities as the primary initial access mechanism, above the use of stolen credentials.<\/p>\n\n\n\n In this context, operating manually produces three effects:<\/p>\n\n\n\n The cost of reacting late<\/strong><\/p>\n\n\n\n IBM calculated an average global cost of USD 4.44 million per breach in 2025. Organizations that extensively used AI and automation in security reduced the identification and containment cycle by an average of 80 days, with USD 1.9 million less in costs compared to organizations that did not use these capabilities.<\/p>\n\n\n\n The data does not mean that a tool automatically generates that savings. It demonstrates that speed, correlation, and systematic execution have a measurable financial effect.<\/p>\n\n\n\n Automating an unstable process only allows for more rapid errors to be made. Before choosing technology, select cases with the following characteristics:<\/p>\n\n\n\n Priority matrix<\/strong><\/p>\n\n\n\n Evaluate each candidate with a score from one to five:<\/p>\n\n\n\n The first candidates must combine high volume, high manual time, clear rules, and low risk.<\/p>\n\n\n\n Initial automations for IT Operations<\/strong><\/p>\n\n\n\n Initial automations for SecOps<\/strong><\/p>\n\n\n\n What not to automate at the beginning<\/strong><\/p>\n\n\n\n Avoid starting with:<\/p>\n\n\n\n The first stage should reduce the burden, not add a new type of risk.<\/p>\n\n\n\n An automated operation requires end-to-end context.<\/p>\n\n\n\n It must collect information from:<\/p>\n\n\n\n Telemetry must answer what happened, where, since when, who is affected, and what changed before the event.<\/p>\n\n\n\n The isolated alert must relate to:<\/p>\n\n\n\n Without a CMDB, inventory and mapping of services, automation prioritizes by technical severity, not impact.<\/p>\n\n\n\n Connects:<\/p>\n\n\n\n Orchestration eliminates manual transfers and preserves context throughout the flow.<\/p>\n\n\n\n The runbook should establish:<\/p>\n\n\n\n Each automation must have:<\/p>\n\n\n\n NIST SP 800-61 Rev. 3 recommends incorporating incident response within integral risk management, rather than treating it as an isolated activity after the attack.<\/p>\n\n\n\n Automation should follow the same principle: be integrated into the government, not operate as a collection of scripts.<\/p>\n\n\n\n Not all processes need to reach level four. Proper maturity depends on the risk and criticality.<\/p>\n\n\n\n Human model in the circuit<\/strong><\/p>\n\n\n\n It uses three categories:<\/p>\n\n\n\n Autonomous automation<\/strong><\/p>\n\n\n\n For shares:<\/p>\n\n\n\n Automation with approval<\/strong><\/p>\n\n\n\n For shares:<\/p>\n\n\n\n Manual execution assisted<\/strong><\/p>\n\n\n\n To:<\/p>\n\n\n\n Do not measure automation by the number of bots, scripts, or playbooks created.<\/p>\n\n\n\n Operational metrics<\/strong><\/p>\n\n\n\n Automation metrics<\/strong><\/p>\n\n\n\n SecOps metrics<\/strong><\/p>\n\n\n\n Financial metrics<\/strong><\/p>\n\n\n\n Capacity savings<\/strong>Executions \u00d7 manual time avoided \u00d7 hourly cost<\/p>\n\n\n\n Cost of avoided unavailability<\/strong>: minutes recovered \u00d7 cost per minute of the process<\/p>\n\n\n\n Expected exposure reduction<\/strong>Probability of the incident \u00d7 financial impact \u00d7 percentage of risk reduction<\/p>\n\n\n\n Return of automation<\/strong>: (operating savings + avoided losses \u2013 total cost of automation) \/ total cost of automation<\/p>\n\n\n\n The analysis should include:<\/p>\n\n\n\n Days 0 to 30: visibility and baseline<\/strong><\/p>\n\n\n\n Objectives:<\/p>\n\n\n\n Deliverable:<\/p>\n\n\n\n Days 31 to 60: assisted automation<\/strong><\/p>\n\n\n\n Objectives:<\/p>\n\n\n\n Deliverable:<\/p>\n\n\n\n Days 61 to 90: closed circuit and business case<\/strong><\/p>\n\n\n\n Objectives:<\/p>\n\n\n\n Deliverable:<\/p>\n\n\n\n Scanda approach for IT SecOps Automation<\/strong><\/p>\n\n\n\n Grupo Scanda presents IT SecOps Automation as an integrated model that combines consulting, observability, automation, and continuous operation to reduce exposure, accelerate response, and protect continuity. The model incorporates an Outcome Owner, executive KPIs, early wins, and a post-first 90-day improvement cycle.<\/p>\n\n\n\n The difference isn\u2019t in deploying another console. It\u2019s in connecting:<\/p>\n\n\n\n The reactive operation will not disappear completely; there will always be new events. However, most of the repetitive work of diagnosis, enrichment, assignment, containment, and recovery will migrate to automated workflows.<\/p>\n\n\n\n Exploiting vulnerabilities, the growth of distributed environments, and the speed of attackers will make it impossible to depend solely on human intervention. Organizations that do not connect IT Operations and SecOps will accumulate alerts, exposure, and dependence on specialists.<\/p>\n\n\n\n Those that build governed automation will be able to intervene earlier, reserve talent for complex decisions, and turn operational speed into a measurable form of resilience.<\/p>\n\n\n\n 1. What is the first process that a company should automate?<\/strong> It should start with a frequent, documented, reversible, and measurable process. Alert enrichment, ticket assignment, backup validation, and remediation of detained agents are often suitable candidates because they reduce manual work without introducing a high risk.<\/p>\n\n\n\n 2. Can SecOps automation replace the security team?<\/strong> No. Automation eliminates repetitive tasks, gathers context, and executes authorized actions. The team remains responsible for risk decisions, research, exceptions, crises, communication, and the evolution of controls. Its role changes from processing alerts to governing responses.<\/p>\n\n\n\n 3. How is the ROI of automating IT operations demonstrated?<\/strong> The ROI is demonstrated by comparing the baseline with the subsequent results: avoided manual hours, reduced MTTD and MTTR, self-correcting incidents, avoided downtime, reduced exposure window, and freed capacity. The benefits must be contrasted against licensing, integration, operation, and maintenance.<\/p>\n\n\n\n <\/p>\n\n\n\n Stop using specialists to chase alerts. Scanda helps identify which processes to automate, connect operational and security telemetry, build governed runbooks, and demonstrate impact through reduction in MTTR, exposure, unavailability, and manual hours.<\/p>\n\n\n\n The model integrates Observability, ITSM, SecOps, cloud, endpoints, AI and automation<\/strong>, Under the responsibility of a Business Advisor | Outcome Owner who coordinates the outcome and the improvement roadmap. Schedule a 90-minute executive session with Scanda to select your first ten automation cases and build a results roadmap for the next 90 days.<\/p>","protected":false},"excerpt":{"rendered":" Para abandonar la operaci\u00f3n reactiva, TI y SecOps deben conectar telemetr\u00eda, ITSM, CMDB, SIEM, herramientas de endpoint y runbooks automatizados. La prioridad no es automatizar todo, sino intervenir procesos frecuentes, medibles y reversibles. El resultado debe reflejarse en menor MTTR, menor exposici\u00f3n, menos horas manuales y mayor continuidad del negocio. Definiciones taxon\u00f3micas 1. AIOps. Aplicaci\u00f3n […]<\/p>\n","protected":false},"author":3,"featured_media":344725,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-344724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts\/344724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/comments?post=344724"}],"version-history":[{"count":1,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts\/344724\/revisions"}],"predecessor-version":[{"id":344726,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts\/344724\/revisions\/344726"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/media\/344725"}],"wp:attachment":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/media?parent=344724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/categories?post=344724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/tags?post=344724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Comparative table: reactive operation versus automated operation<\/strong><\/h4>\n\n\n\n
Dimension<\/strong><\/td> Reactive operation<\/strong><\/td> Automated and governed operation<\/strong><\/td><\/tr><\/thead> Start of work<\/td> User reports a fault<\/td> Telemetry detects the event<\/td><\/tr> Prioritization<\/td> Order of arrival or urgency<\/td> Impact, criticality and risk<\/td><\/tr> Diagnosis<\/td> Manual and fragmented<\/td> Correlation of events and context<\/td><\/tr> Response<\/td> Specialist unit<\/td> Runbooks and orchestrated actions<\/td><\/tr> SecOps<\/td> Isolated warnings<\/td> Enriched and prioritized cases<\/td><\/tr> Scaling<\/td> Based on individual experience<\/td> Rules, context and RACI<\/td><\/tr> Knowledge<\/td> Informal<\/td> Versatile and reusable<\/td><\/tr> Evidence<\/td> It is built afterwards<\/td> It is generated during execution<\/td><\/tr> Recovery<\/td> Correction<\/td> Preventive, assisted or autonomous<\/td><\/tr> Main metric<\/td> Tickets are sold out<\/td> Risk, continuity and time regained<\/td><\/tr> Improvement<\/td> After the incident<\/td> Continued backlog of automation<\/td><\/tr> Control<\/td> Wide access<\/td> Minimum permits and approvals<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Why IT Operations and SecOps remain in a reactive mode<\/strong><\/h2>\n\n\n\n
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Which processes are worth automating first?<\/strong><\/h2>\n\n\n\n
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Criterion<\/strong><\/td> Question<\/strong><\/td><\/tr><\/thead> Volume<\/td> How many times is it run per month?<\/td><\/tr> Time<\/td> How many minutes or hours does it take?<\/td><\/tr> Impact<\/td> Which business process is affected?<\/td><\/tr> Standardization<\/td> Is there a stable procedure?<\/td><\/tr> Data quality<\/td> Is the input information reliable?<\/td><\/tr> Reversibility<\/td> Can the action be undone?<\/td><\/tr> Risk<\/td> What happens if the flow fails?<\/td><\/tr> Evidence<\/td> Can the result be verified?<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n \n
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How to build an operational automation architecture<\/strong><\/h2>\n\n\n\n
Layer 1: telemetry and observability<\/strong><\/h4>\n\n\n\n
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Layer 2: context<\/strong><\/h4>\n\n\n\n
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Layer 3: Orchestration<\/strong><\/h4>\n\n\n\n
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Layer 4: execution<\/strong><\/h4>\n\n\n\n
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Layer 5: government<\/strong><\/h4>\n\n\n\n
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How to implement automation without losing control<\/strong><\/h2>\n\n\n\n
Level 0: manual<\/strong><\/h4>\n\n\n\n
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Level 1: assisted<\/strong><\/h4>\n\n\n\n
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Level 2: Orchestrated<\/strong><\/h4>\n\n\n\n
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Level 3: closed circuit<\/strong><\/h4>\n\n\n\n
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Level 4: predictive<\/strong><\/h4>\n\n\n\n
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What metrics show the financial result<\/strong><\/h2>\n\n\n\n
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90-day roadmap to automate IT Ops and SecOps<\/strong><\/h2>\n\n\n\n
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Errors that keep the organization reactive<\/strong><\/h2>\n\n\n\n
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Predictive conclusion<\/strong><\/h3>\n\n\n\n
FAQ<\/strong><\/h3>\n\n\n\n