{"id":342885,"date":"2025-08-28T14:26:54","date_gmt":"2025-08-28T14:26:54","guid":{"rendered":"https:\/\/scanda.com.mx\/?p=342885"},"modified":"2026-04-14T01:08:38","modified_gmt":"2026-04-14T01:08:38","slug":"escritorios-virtuales-y-atencion-a-cliente-remoto","status":"publish","type":"post","link":"https:\/\/scanda.com.mx\/en\/virtual-desktops-and-remote-customer-support\/","title":{"rendered":"Virtual desktops and remote customer support"},"content":{"rendered":"\n[et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbHeader\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb use_background_color_gradient=\u00bbon\u00bb background_color_gradient_stops=\u00bbrgba(10,10,10,0.5) 0%|rgba(0,0,0,0.6) 100%\u00bb background_color_gradient_overlays_image=\u00bbon\u00bb background_image=\u00bbhttps:\/\/scanda.com.mx\/wp-content\/uploads\/2025\/08\/VirtualDesktop.webp\u00bb custom_padding=\u00bb10vw||10vw||true|false\u00bb hover_enabled=\u00bb0&#8243; collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243; title_text=\u00bbVirtualDesktop\u00bb][et_pb_row _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb50%\u00bb width_tablet=\u00bb80%\u00bb width_phone=\u00bb80%\u00bb width_last_edited=\u00bbon|desktop\u00bb max_width=\u00bbnone\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb custom_margin=\u00bb90px||||false|false\u00bb sticky_enabled=\u00bb0&#8243;][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bbM\u00e1s all\u00e1 de la oficina: C\u00f3mo una cadena de retail masific\u00f3 la atenci\u00f3n remota con escritorios virtuales\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bb_initial\u00bb title_font=\u00bbInter|700||on|||||\u00bb title_text_align=\u00bbcenter\u00bb title_text_color=\u00bb#FFFFFF\u00bb title_font_size=\u00bb2.7vw\u00bb title_line_height=\u00bb1.2em\u00bb custom_margin=\u00bb||10px||false|false\u00bb title_font_size_tablet=\u00bb40px\u00bb title_font_size_phone=\u00bb24px\u00bb title_font_size_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbVideo\u00bb _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb max_width=\u00bbnone\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bbDesaf\u00edo: Mantener la operaci\u00f3n remota y la experiencia del cliente en medio de cambios en el modelo laboral\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bb_initial\u00bb title_level=\u00bbh3&#8243; title_font=\u00bbInter|500|||||||\u00bb title_font_size=\u00bb36px\u00bb title_line_height=\u00bb1.4em\u00bb custom_margin=\u00bb||10px||false|false\u00bb title_font_size_tablet=\u00bb20px\u00bb title_font_size_phone=\u00bb16px\u00bb title_font_size_last_edited=\u00bbon|desktop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbInter||||||||\u00bb text_font_size=\u00bb17px\u00bb global_colors_info=\u00bb{}\u00bb]Una cadena de retail con presencia nacional y miles de puntos de venta f\u00edsicos enfrent\u00f3 un desaf\u00edo cr\u00edtico: mantener la continuidad operativa en \u00e1reas de atenci\u00f3n al cliente, soporte t\u00e9cnico y back office, ante una r\u00e1pida adopci\u00f3n del modelo h\u00edbrido y remoto. Las herramientas tradicionales no ofrec\u00edan seguridad, trazabilidad ni experiencia unificada para los equipos distribuidos, lo que provocaba cuellos de botella, p\u00e9rdida de productividad y riesgo operativo.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbTestimonials\u00bb _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb min_height=\u00bb395.2px\u00bb custom_padding=\u00bb||0px|||\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb max_width=\u00bb800px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.24.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_slider arrows_custom_color=\u00bbgcid-c7d8f091-13fc-48ff-a161-01fd58ed72d5&#8243; dot_nav_custom_color=\u00bbgcid-c7d8f091-13fc-48ff-a161-01fd58ed72d5&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbInter|500|||||||\u00bb header_text_color=\u00bbgcid-3e93bdc5-146d-448e-a761-9f1b4dd51113&#8243; header_font_size=\u00bb36px\u00bb header_line_height=\u00bb1.4em\u00bb body_font=\u00bbJosefin Sans|500|||||||\u00bb body_text_color=\u00bb#666666&#8243; body_font_size=\u00bb18px\u00bb body_line_height=\u00bb1.8em\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb14px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#2f5d58&#8243; button_border_width=\u00bb0px\u00bb button_border_radius=\u00bb0px\u00bb button_letter_spacing=\u00bb1px\u00bb button_font=\u00bbEncode Sans Condensed|700|||||||\u00bb button_icon=\u00bb&#x24;||divi||400&#8243; button_custom_padding=\u00bb18px|40px|18px|40px|true|true\u00bb custom_padding=\u00bb0px|0px|0px|0px|false|true\u00bb header_font_size_tablet=\u00bb24px\u00bb header_font_size_phone=\u00bb18px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb body_font_size_tablet=\u00bb16px\u00bb body_font_size_phone=\u00bb14px\u00bb body_font_size_last_edited=\u00bbon|desktop\u00bb header_text_shadow_style=\u00bbpreset4&#8243; header_text_shadow_vertical_length=\u00bb0em\u00bb header_text_shadow_color=\u00bbRGBA(255,255,255,0)\u00bb text_shadow_style=\u00bbpreset3&#8243; text_shadow_color=\u00bbRGBA(255,255,255,0)\u00bb global_colors_info=\u00bb{%22gcid-3e93bdc5-146d-448e-a761-9f1b4dd51113%22:%91%22header_text_color%22%93,%22gcid-c7d8f091-13fc-48ff-a161-01fd58ed72d5%22:%91%22dot_nav_custom_color%22,%22arrows_custom_color%22%93}\u00bb][et_pb_slide heading=\u00bbNecesitaban una soluci\u00f3n que garantizara acceso seguro, rendimiento consistente y monitoreo centralizado sin comprometer la experiencia del usuario ni la agilidad comercial.\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb header_level=\u00bbh3&#8243; header_font=\u00bbInter|500|||||||\u00bb header_text_color=\u00bb#000000&#8243; body_font=\u00bbInter|500|||||||\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb background_enable_color=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb sticky_transition=\u00bbon\u00bb][\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb min_height=\u00bb886.7px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbInter||||||||\u00bb text_font_size=\u00bb17px\u00bb header_font=\u00bbInter||||||||\u00bb min_height=\u00bb357px\u00bb custom_margin=\u00bb-11px|||||\u00bb global_colors_info=\u00bb{}\u00bb]<h3>La soluci\u00f3n: una f\u00e1brica de calidad de datos modular, automatizada y autosustentable<\/h3>\nJunto con el \u00e1rea de TI y operaciones, dise\u00f1amos una soluci\u00f3n basada en tecnolog\u00edas de virtual workspace usando <strong>Parallels RAS y Quest<\/strong> para asegurar entornos virtuales r\u00e1pidos, seguros y personalizables, habilitando:\n<ul>\n\t<li>Acceso remoto centralizado a aplicaciones core del negocio.<\/li>\n\t<li>Control de sesiones, recursos y accesos con trazabilidad total.<\/li>\n\t<li>Soporte multicanal y escritorio virtual preconfigurado por rol.<\/li>\n\t<li>Experiencia de usuario optimizada con balance de carga y asistencia remota.<\/li>\n<\/ul>\nIntegramos esta soluci\u00f3n con pol\u00edticas de cumplimiento y monitoreo continuo con Nexthink, lo que permiti\u00f3 tener visibilidad total sobre el desempe\u00f1o y uso de los escritorios virtuales.[\/et_pb_text][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bbInter||||||||\u00bb text_font_size=\u00bb17px\u00bb header_font=\u00bbInter||||||||\u00bb min_height=\u00bb357px\u00bb custom_margin=\u00bb-11px|||||\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb]<h3>Resultados: Continuidad operativa, menor rotaci\u00f3n y atenci\u00f3n omnicanal sin fricciones<\/h3>\n<ul>\n<li><strong>+94% de uptime en escritorios virtuales<\/strong>, con mejoras sustanciales en velocidad y conectividad.<\/li>\n<li><strong>Reducci\u00f3n del 30% en tickets<\/strong> de soporte relacionados a acceso o herramientas.<\/li>\n<li><strong>Mayor seguridad<\/strong> de la informaci\u00f3n y trazabilidad de interacciones.<\/li>\n<li>Incremento del <strong>22% en satisfacci\u00f3n de empleados<\/strong> en encuestas internas de experiencia digital.<\/li>\n<li><strong>Implementaci\u00f3n<\/strong> lista en <strong>menos de 4 semanas<\/strong> con entrenamiento remoto a supervisores.<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; 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Hoy, nuestros equipos trabajan mejor, sin importar d\u00f3nde est\u00e9n.\u00bb<\/p>\n<p><em>\u2014 Director de Tecnolog\u00eda, cadena de retail nacional<\/em><\/p>[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; fullwidth=\u00bbon\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_fullwidth_header title=\u00bb\u00bfTu empresa enfrenta desaf\u00edos de control remoto?\u00bb subhead=\u00bbHabla con nuestros expertos y comienza a crecer\u00bb button_one_text=\u00bbHAZ CLIC AQU\u00cd\u00bb button_one_url=\u00bbhttp:\/\/scanda.com.mx\/contacto\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb title_level=\u00bbh3&#8243; title_font=\u00bbInter||||||||\u00bb title_font_size=\u00bb29px\u00bb content_font=\u00bbInter||||||||\u00bb content_font_size=\u00bb19px\u00bb subhead_font=\u00bbInter||||||||\u00bb subhead_font_size=\u00bb19px\u00bb background_enable_color=\u00bboff\u00bb background_image=\u00bbhttp:\/\/scanda.com.mx\/wp-content\/uploads\/2025\/08\/Whitepaper_FInanciero-Img2.webp\u00bb custom_button_one=\u00bbon\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb button_one_text_size=\u00bb14px\u00bb button_one_text_color=\u00bb#000000&#8243; button_one_bg_color=\u00bb#FFFFFF\u00bb button_one_bg_enable_color=\u00bbon\u00bb button_one_border_radius=\u00bb26px\u00bb button_one_font=\u00bbInter||||||||\u00bb sticky_enabled=\u00bb0&#8243;][\/et_pb_fullwidth_header][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Una cadena de retail con presencia nacional y miles de puntos de venta f\u00edsicos enfrent\u00f3 un desaf\u00edo cr\u00edtico: mantener la continuidad operativa en \u00e1reas de atenci\u00f3n al cliente, soporte t\u00e9cnico y back office, ante una r\u00e1pida adopci\u00f3n del modelo h\u00edbrido y remoto. Las herramientas tradicionales no ofrec\u00edan seguridad, trazabilidad ni experiencia unificada para los equipos [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":343037,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1080","content-type":"","footnotes":""},"categories":[17],"tags":[],"class_list":["post-342885","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casos-de-exito"],"_links":{"self":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts\/342885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/comments?post=342885"}],"version-history":[{"count":7,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts\/342885\/revisions"}],"predecessor-version":[{"id":343040,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/posts\/342885\/revisions\/343040"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/media\/343037"}],"wp:attachment":[{"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/media?parent=342885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/categories?post=342885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/scanda.com.mx\/en\/wp-json\/wp\/v2\/tags?post=342885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}